Lead Care Manager, ECM - Hybrid, Community Impact

Heritage Health Network; Los Angeles (CA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Hybrid work flexibility

Growth opportunities

Quarterly bonuses

Job summary

Heritage Health Network (HHN) seeks a Lead Care Manager to guide members in their Enhanced Care Management (ECM) journey. The hybrid role blends remote coordination with field work across Los Angeles County, empowering you to build meaningful relationships and drive outcomes.

You will lead care planning, coordinate with clinicians and community resources, and advocate for members’ needs. Growth opportunities and quarterly bonuses accompany a competitive compensation package.

Qualifications

• Experience in care or case management (community-based preferred)
• Knowledge of Medi-Cal and ECM strongly preferred
• Strong communication and interpersonal skills
• Ability to work in a team-oriented environment
• Willingness to travel within Los Angeles County

Responsibilities

• Serve as the primary point of contact for members and coordinate their care
• Develop and manage personalized care plans with members and providers
• Collaborate with healthcare teams and community resources
• Support members through education, advocacy, and engagement
• Identify and address gaps in care
• Maintain accurate, timely documentation

Skills

Care/case management

Medi-Cal ECM knowledge

Communication skills

Team collaboration

Travel within LA County

Job description

Heritage Health Network (HHN) seeks a Lead Care Manager to guide members in their Enhanced Care Management (ECM) journey. The hybrid role blends remote coordination with field work across Los Angeles County, empowering you to build meaningful relationships and drive outcomes.

You will lead care planning, coordinate with clinicians and community resources, and advocate for members’ needs. Growth opportunities and quarterly bonuses accompany a competitive compensation package.