Lead Dispatcher: Real-Time Ops & Team Coaching

WeDriveU; Fremont (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with employer match

Commuter benefits

Employee Assistance Program (EAP)

Job summary

WeDriveU is seeking a Lead Dispatcher in Fremont, CA to act as the on‑shift operational leader within the dispatch center. You will monitor routes in real time, direct drivers, handle escalations, and coach dispatch staff while maintaining accurate records and supporting reporting.

The role requires 2+ years in dispatch/transport ops, strong decision making, and proficiency with dispatch software and GPS systems. CDL or bilingual skills are a plus but not required.

Qualifications

• 2+ years of experience in dispatch, transportation operations, call center, logistics, or customer service (lead or supervisory experience preferred).
• Prior experience in transportation or shuttle operations strongly preferred.
• Strong decision‑making and problem‑solving skills in a fast‑paced environment.
• Ability to manage multiple priorities and incidents simultaneously.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience using multiple systems simultaneously (dispatch software, GPS, messaging platforms).
• Experience with Transportation Management Systems (TMS) preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional during high‑pressure situations.
• Demonstrated leadership and team‑support abilities.

Responsibilities

• Act as the on‑duty lead for dispatch operations and provide guidance to dispatch staff.
• Monitor service performance and route coverage to ensure on‑time service delivery.
• Make real‑time operational decisions during service disruptions, delays, accidents, or driver call‑outs.
• Coordinate route coverage and assist with driver reassignments, late pull‑outs, and service recovery.
• Serve as the escalation point for dispatchers, drivers, and customer service concerns.

Skills

Dispatch experience

Transportation operations

Call center

MS Office

GPS systems

TMS

Communication skills

Leadership

Problem solving

Multi-tasking

Tools

Dispatch software

GPS devices

Job description

WeDriveU is seeking a Lead Dispatcher in Fremont, CA to act as the on‑shift operational leader within the dispatch center. You will monitor routes in real time, direct drivers, handle escalations, and coach dispatch staff while maintaining accurate records and supporting reporting.

The role requires 2+ years in dispatch/transport ops, strong decision making, and proficiency with dispatch software and GPS systems. CDL or bilingual skills are a plus but not required.