Lead Dispatcher, Communications Center

COMTRANS OF OREGON, LLC; Portland (OR); In loco; USD 32.000 - 33.000; Tempo pieno

Descrizione del lavoro

COMTRANS OF OREGON, LLC in Portland, OR is seeking a Call Center Lead to oversee, coordinate, and prioritize Communications Center activities, ensuring timely routing, scheduling, reporting, and compliance to contractual obligations.

This full-time, hourly position offers $23.00-$24.10 per hour. The role requires at least one year in a Communications Center/leadership, strong staff development, and excellent written and verbal communication to guide team performance and service quality.

Competenze

• Minimum 1 year of experience within a Communications Center/leadership role.
• Phone correspondence and customer service experience.

Mansioni

• Employ thorough knowledge of Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance.
• Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met.
• Monitor phone queues and communicate with providers and community partners to resolve service-related issues.
• Accurately complete all shift paperwork, including status and call time reports.
• Maintain a current working knowledge of all company policies, protocols, procedures, rules, and regulations.
• Perform other duties as assigned.

Conoscenze

Staff development

Written communication

Verbal communication

Time management

Formazione

High School Diploma or GED

Strumenti

Phone systems

Descrizione del lavoro

COMTRANS OF OREGON, LLC in Portland, OR is seeking a Call Center Lead to oversee, coordinate, and prioritize Communications Center activities, ensuring timely routing, scheduling, reporting, and compliance to contractual obligations.

This full-time, hourly position offers $23.00-$24.10 per hour. The role requires at least one year in a Communications Center/leadership, strong staff development, and excellent written and verbal communication to guide team performance and service quality.