Dispatch Center Lead: Train, Coordinate & Improve Service

Global Medical Response; Milwaukie (OR); On-site; USD 32,000 - 33,000; Full time

Job summary

Global Medical Response in Milwaukie, OR seeks a Call Center Lead to oversee, coordinate, and prioritize Communications Center activities, including routing, scheduling, and reporting.

The role requires at least 1 year in a Communications Center leadership role and strong staff development, communication, and time-management skills. This full-time, non-exempt position offers hourly pay of $23.00–$24.10.

Qualifications

• Minimum 1 year of experience within a Communications Center/leadership role.
• Phone correspondence and customer service experience.

Responsibilities

• Oversee routing, scheduling, mapping, reporting, and compliance in the Communications Center.
• Assist in development and training of personnel to meet contractual obligations.
• Monitor phone queues and communicate with providers and community partners to resolve service-related issues.
• Accurately complete all shift paperwork, including status and call time reports.
• Maintain knowledge of company policies, protocols, procedures, rules, and regulations.

Skills

Staff development

Oral & written communication

Interpersonal skills

Time management

Education

High School Diploma or GED

Job description

Global Medical Response in Milwaukie, OR seeks a Call Center Lead to oversee, coordinate, and prioritize Communications Center activities, including routing, scheduling, and reporting.

The role requires at least 1 year in a Communications Center leadership role and strong staff development, communication, and time-management skills. This full-time, non-exempt position offers hourly pay of $23.00–$24.10.