Lead, EMS Dispatcher

Global Medical Response; Milwaukie (OR); On-site; USD 32,000 - 33,000; Full time

Job summary

Global Medical Response (GMR) is seeking a Call Center Lead to oversee, coordinate, and prioritize Communications Center activities. This full-time role, based in Milwaukie, OR, involves supervising staff, monitoring queues, and ensuring accurate reporting.

A high school diploma and at least one year in a communications/leadership role are required. The position offers an hourly pay range of $23.00–$24.10, with standard benefits for regular full-time employees.

Qualifications

• Minimum 1 year of experience within a Communications Center/leadership role.
• Phone correspondence and customer service experience.

Responsibilities

• Oversee Communications Center activities and coordinate shift priorities.
• Monitor queues and coordinate with providers and partners to resolve issues.
• Ensure accurate shift paperwork and reports are completed.
• Maintain knowledge of company policies and procedures.

Skills

Staff development

Oral communication

Written communication

Time management

Organizational skills

Education

High School Diploma or GED

Job description

More Information about this Job

JOB SUMMARYThe Call Center Lead is responsible for overseeing, coordinating, and prioritizing all Communications Center activities.

COMPENSATION:Regular - Full-time; $23.00-$24.10 per hour/non-exempt position.

ESSENTIAL FUNCTIONS/DUTIES

• Employ thorough knowledge of Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance.
• Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met.
• Monitor phone queues and communicate with providers and community partners to resolve service-related issues.
• Accurately complete all shift paperwork, including status and call time reports.
• Maintain a current working knowledge of all company policies, protocols, procedures, rules, and regulations.
• Perform other duties as assigned.

QUALIFICATIONS

Experience:

• Minimum 1 year of experience within a Communications Center/leadership role.
• Phone correspondence and customer service experience.

Education:

• High School Diploma or equivalent (GED).

Skills:

• Strong personnel management and staff development skills.
• Effective oral and written communications skills.
• Effective interpersonal and problem-solving skills.
• Effective time-management and organizational skills.

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

Check out our careers site benefits page to learn more about our benefit options.