Dispatcher Lead - ComTrans

Global Medical Response; Milwaukie (OR); On-site; USD 64,747,000 - 69,056,000; Full time

Job summary

Global Medical Response is seeking a Call Center Lead in Milwaukie, OR to oversee Communications Center operations, coordinate workflows, and prioritize daily activities.

The role requires at least 1 year in a Communications Center leadership position, strong customer service skills, and the ability to manage staff and communications effectively. This is a full-time, hourly position offering pay of $23.00-$24.10 per hour.

Qualifications

• Minimum 1 year of experience within a Communications Center/leadership role.
• Phone correspondence and customer service experience.
• Strong, clear communication and leadership abilities.

Responsibilities

• Oversee Communications Center functions including routing, scheduling, mapping, reporting, and compliance.
• Assist in developing and training personnel to meet contractual obligations.
• Monitor phone queues and communicate with providers to resolve service issues.
• Complete shift paperwork accurately (status and call time reports).
• Maintain current knowledge of all company policies and procedures.
• Perform other duties as assigned.

Skills

Staff development

Oral communication

Written communication

Interpersonal skills

Time management

Education

High School Diploma or GED

Job description

More Information about this Job

JOB SUMMARY The Call Center Lead is responsible for overseeing, coordinating, and prioritizing all Communications Center activities.

Compensation:Regular

Full-time; $23.00-$24.10 per hour/non-exempt position.

ESSENTIAL FUNCTIONS/DUTIES

• Employ thorough knowledge of Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance.
• Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met.
• Monitor phone queues and communicate with providers and community partners to resolve service-related issues.
• Accurately complete all shift paperwork, including status and call time reports.
• Maintain a current working knowledge of all company policies, protocols, procedures, rules, and regulations.
• Perform other duties as assigned.

QUALIFICATIONS

Experience:

• Minimum 1 year of experience within a Communications Center/leadership role.
• Phone correspondence and customer service experience.

Education:

• High School Diploma or equivalent (GED).

Skills:

• Strong personnel management and staff development skills.
• Effective oral and written communications skills.
• Effective interpersonal and problem-solving skills.
• Effective time-management and organizational skills.

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountableunite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

Check out our careers site benefits page to learn more about our benefit options.