Senior EMS Dispatch Center Lead

Global Medical Response; Milwaukie (OR); On-site; USD 32,000 - 33,000; Full time

Job summary

Global Medical Response (GMR) is seeking a Call Center Lead to oversee, coordinate, and prioritize Communications Center activities. This full-time role, based in Milwaukie, OR, involves supervising staff, monitoring queues, and ensuring accurate reporting.

A high school diploma and at least one year in a communications/leadership role are required. The position offers an hourly pay range of $23.00–$24.10, with standard benefits for regular full-time employees.

Qualifications

• Minimum 1 year of experience within a Communications Center/leadership role.
• Phone correspondence and customer service experience.

Responsibilities

• Oversee Communications Center activities and coordinate shift priorities.
• Monitor queues and coordinate with providers and partners to resolve issues.
• Ensure accurate shift paperwork and reports are completed.
• Maintain knowledge of company policies and procedures.

Skills

Staff development

Oral communication

Written communication

Time management

Organizational skills

Education

High School Diploma or GED

Job description

Global Medical Response (GMR) is seeking a Call Center Lead to oversee, coordinate, and prioritize Communications Center activities. This full-time role, based in Milwaukie, OR, involves supervising staff, monitoring queues, and ensuring accurate reporting.

A high school diploma and at least one year in a communications/leadership role are required. The position offers an hourly pay range of $23.00–$24.10, with standard benefits for regular full-time employees.