Lead Direct Shopper & Training Supervisor

The GIANT Company; Kutztown (Berks County); On-site; USD 32,000 - 46,000; Full time

Job summary

The GIANT Company in Kutztown, PA is hiring to deliver outstanding customer service and to train GIANT Direct Shoppers. This role emphasizes teamwork, leadership, and hands-on supervision to ensure smooth store operations.

As a supervisor, you will manage training, reporting, scheduling, and daily tasks, support department management, and address customer questions and complaints. The position requires strong communication, reliability, and a willingness to learn multiple tasks and systems.

Qualifications

• Meets minimum age requirements and ability to work in the U.S.
• Excellent interpersonal, organizational, communication, and customer service skills
• Problem solver who is willing to learn multiple tasks and technical requirements
• Ability to use computers and other communication systems required to perform job functions
• Must be authorized to work in the United States and understand company policies and safety regulations
• Must meet regular attendance and ergonomic/physical requirements

Responsibilities

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Responsible for training, reports, paperwork, ordering of supplies/equipment, and scheduling
• Competent and efficient in all roles of the GIANT Direct process
• Manages GIANT Direct operations in accordance with standard practices of the department
• Leads a team using good judgement in delegation, empowerment, and follow-up to provide exemplary customer service
• Supervises performance of all duties of GIANT Direct team members and drives accountability
• Works with store management to provide feedback and address operational issues
• Handles customer questions, comments, and complaints

Skills

Customer service

Communication

Team Leadership

Training

Problem solving

Computer literacy

Job description

The GIANT Company in Kutztown, PA is hiring to deliver outstanding customer service and to train GIANT Direct Shoppers. This role emphasizes teamwork, leadership, and hands-on supervision to ensure smooth store operations.

As a supervisor, you will manage training, reporting, scheduling, and daily tasks, support department management, and address customer questions and complaints. The position requires strong communication, reliability, and a willingness to learn multiple tasks and systems.