Checkout & Customer Experience Lead

The GIANT Company; Kutztown (Berks County); On-site; USD 21,000 - 26,000; Full time

Job summary

The GIANT Company is seeking a Front-End Supervisor at the Kutztown location to oversee customer service, training, scheduling, performance, and safety. You will lead checkout operations, monitor productivity, and drive shrink reduction while ensuring a positive shopper experience.

Ideal candidates bring leadership, training, and strong communication skills, with experience in team building, planning, and organization.

Qualifications

• Must be authorized to work in the U.S.
• Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner.
• Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
• Must be able to use, or learn to use, the equipment and tools used to perform this job.
• Must meet the company performance standards for the job including but not limited to regular attendance.
• Must have 1 year of work experience or technical training (this is a job specific requirement).
• Demonstrates strong knowledge and skills in the areas of training, communications, human relations, team building, planning, and organization. In addition, exhibits a high energy level, positive attitude, and displays a sense of urgency.
• Possesses the leadership skills that team members will rally around, always giving recognition where credit is due.
• Exhibits strong written and oral communication skills.
• Special skills: computer register systems, cash management systems, and computer.

Responsibilities

• Promptly, at the start of the shift, the team member will review the work schedule, check the equipment and supplies required to perform the work scheduled, comply with Personal Protective Equipment (PPE) requirements, and otherwise prepare for duties.
• Supervise all checkout cashiers, assist in checkouts, clear computer or registers, resolve customer issues, bag when necessary, and open or close checkout lanes based on customer load.
• Perform special store level projects as assigned by the assistant store manager of customer experience.
• Must serve as role model to all team members for delivering exceptional customer service.
• Other duties as requested by management as related to front-end operations, customer service, team members, cash control, productivity, shrink and food safety.

Skills

Leadership

Training

Communication

Team building

Planning

Organization

Customer service

Tools

Computer register systems

Cash management systems

Computer

Job description

The GIANT Company is seeking a Front-End Supervisor at the Kutztown location to oversee customer service, training, scheduling, performance, and safety. You will lead checkout operations, monitor productivity, and drive shrink reduction while ensuring a positive shopper experience.

Ideal candidates bring leadership, training, and strong communication skills, with experience in team building, planning, and organization.