Lead Development Specialist

Cypress HCM; Indianapolis (IN); On-site; USD 24,796 - 27,552; Full time

Job summary

Cypress HCM is looking for a full-time business development representative in Indianapolis. The role focuses on contacting prospective clients through outbound calls, educating them on financing options, and managing CRM accuracy. Strong verbal communication skills and a Bachelor’s degree are preferred.

The successful candidate will spend most of their time on outbound calls and will work closely with the Sales team to document and track appointments effectively.

Qualifications

• Demonstrated success in an outbound call center or business development environment.
• Proven track record of meeting or exceeding outbound activity and conversion goals.
• Highly organized with solid analytical and problem-solving skills.

Responsibilities

• Contact prospective clients via outbound calls using prepared messaging.
• Educate prospective business owners on financing options.
• Maintain CRM/database accuracy through consistent data entry.

Skills

Outbound call experience

Strong verbal communication

Analytical skills

Detail-oriented

CRM proficiency

Education

Bachelor’s degree or equivalent experience

Tools

CRM tools

Standard business software

Job description

Location: Indianapolis – Onsite

Pay: $18 - 20/hr (fulltime position)

Responsibilities

• Contact prospective clients via outbound calls using prepared messaging to generate qualified appointments with senior lending professionals.
• Educate prospective business owners on financing options and the potential impact of capital on business growth.
• Spend approximately 90% of activity in outbound-focused, incoming calls and written correspondence.
• Manage multiple priorities independently following completion of training.
• Partner with the Sales team to ensure appointments are accurately documented, tracked, and maintained in real time.
• Maintain CRM/database accuracy through consistent data entry, verification, and updates.
• Uphold service quality standards in all client interactions.
• Support broader team goals by contributing to shared outcomes as needed.

Requirements

• Demonstrated success in an outbound call center or business development environment.
• Proven track record of meeting or exceeding outbound activity and conversion goals.
• Strong verbal communication and interpersonal skills.
• Highly organized with solid analytical and problem-solving skills abilities.
• Detail-oriented and results-driven.
• Bachelor’s degree or equivalent professional business experience.
• Proficiency in standard business software and CRM tools.