Outbound Call Center Representative

Surf Internet; Stevensville, Charleston, Fort Wayne (MI, IL, IN); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Surf Internet is seeking an Inside Sales professional to manage outbound calls with both prospective and existing customers from a remote Fort Wayne, Indiana area. The role offers a salary range of $60,000 to $70,000 base plus commission, with tax-advantaged earnings potential and performance-based incentives.

You will identify customer needs, propose relevant products or upgrades, and document all activity in the CRM while hitting targets and KPIs.

Qualifications

• High school diploma or equivalent.
• 1+ years of call center, inside sales, telemarketing, or customer service experience.
• Strong verbal communication and active listening skills.
• Ability to build rapport quickly with customers over the phone.
• Basic computer proficiency, including HubSpot and Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to work independently while maintaining productivity standards.
• Ability to thrive in a fast-paced, goal-oriented environment.
• Previous outbound sales or lead generation experience.
• Experience using automated dialing platforms and customer relationship management (CRM) systems.
• Proven track record of achieving or exceeding sales goals.

Responsibilities

• Conduct high-volume outbound calls to prospective and existing customers using company-provided lead lists and dialing systems.
• Identify customer needs and recommend products, services, or upgrades that best fit those needs.
• Build strong relationships with potential and existing customers by demonstrating a friendly and helpful approach that makes them feel comfortable and willing to purchase or upgrade their existing services.
• Follow approved call scripts, sales processes, and compliance guidelines.
• Accurately document customer interactions, dispositions, and sales activities within the CRM system.
• Maintain detailed and up-to-date customer records.
• Schedule appointments, callbacks, and follow-up activities as needed.
• Stay informed about the latest services, products, and promotions available to customers.
• Meet or exceed key performance indicators (KPIs) including call volume, contact rate, conversion rate, and revenue targets.
• Participate in coaching sessions, training programs, and team meetings to continuously improve performance.

Skills

Outbound calling

Strong communication

Active listening

Rapport building

Goal-oriented

Prospecting

Time management

Education

High School diploma

Tools

HubSpot

Microsoft Office

CRM systems

Job description

Job Details Job Location: Indiana Remote - Fort Wayne, IN 46814 Education Level: High School Salary Range: $60,000.00 - $70,000.00 Base+Commission/year Travel Percentage: Negligible Overview

The Outbound Call Center Representative is responsible for proactively contacting prospective and existing customers to generate sales opportunities, promote products and services, and drive revenue growth. This role serves as a key point of contact between the company and its customers, delivering a professional, consultative sales experience through outbound telephone outreach and follow-up communications.

Reports To: Inside Sales Supervisor

Department: Sales - Residential

Job Status: Exempt

Responsibilities

• Conduct high-volume outbound calls to prospective and existing customers using company-provided lead lists and dialing systems.
• Identify customer needs and recommend products, services, or upgrades that best fit those needs.
• Build strong relationships with potential and existing customers by demonstrating a friendly and helpful approach that makes them feel comfortable and willing to purchase or upgrade their existing services.
• Follow approved call scripts, sales processes, and compliance guidelines.
• Accurately document customer interactions, dispositions, and sales activities within the CRM system.
• Maintain detailed and up-to-date customer records.
• Schedule appointments, callbacks, and follow-up activities as needed.
• Stay informed about the latest services, products, and promotions available to customers.
• Meet or exceed key performance indicators (KPIs) including call volume, contact rate, conversion rate, and revenue targets.
• Participate in coaching sessions, training programs, and team meetings to continuously improve performance.

Qualifications

• High school diploma or equivalent.
• 1+ years of call center, inside sales, telemarketing, or customer service experience.
• Strong verbal communication and active listening skills.
• Ability to build rapport quickly with customers over the phone.
• Basic computer proficiency, including HubSpot and Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to work independently while maintaining productivity standards.
• Ability to thrive in a fast-paced, goal-oriented environment.
• Previous outbound sales or lead generation experience.
• Experience using automated dialing platforms and customer relationship management (CRM) systems.
• Proven track record of achieving or exceeding sales goals.