Business Development Center Agent

Superior Auto Inc; Indianapolis (IN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Birthday PTO

Health insurance

Vision insurance

Dental insurance

Performance bonuses

Job summary

Superior Auto is launching a new Business Development Center Agent role in Indianapolis, IN. You will be the first point of contact for customers by phone, text, and email, delivering quick, empathetic service.

Outbound calls for pre-qualification and appointment scheduling will be a key focus, plus collaboration with 70+ locations to ensure a seamless customer experience and up-to-date inventory knowledge.

Qualifications

• 2+ years of call center or contact center experience.
• Confident communicator—clear, professional, and friendly in speech and writing.
• Organized and detail-oriented—able to manage multiple tasks and systems at once.
• Tech-savvy—comfortable using CRM systems, phone software, and basic office tools.

Responsibilities

• Be the first point of contact for customers by phone, text, and email.
• Make outbound calls to assist customers with pre-qualification and appointment scheduling.
• Work closely with our 70+ locations to deliver a smooth and positive customer experience.
• Stay current on our vehicle inventory to provide accurate recommendations.

Skills

call center experience

empathy in communication

Tools

CRM systems

Phone software

Office tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Development Center Agent

Indianapolis, IN, US

Salary Range: $17.00 To $20.00 Hourly

Business Development Center (BDC) Agent

Location: Indianapolis, IN – Castleton Area
Position Type: Full-Time
Compensation: $17–$20/hour + up to $500/month in bonuses

At Superior Auto, we don’t just sell cars—we change lives. Since 1975, we’ve helped thousands of customers across the Midwest get back on the road with reliable vehicles and second chances. With 70 locations and counting, we’re growing fast—and so can you.

We’re launching our new Business Development Center (BDC) in a modern office on Indy’s Northeast side. If you want a fresh opportunity in a fresh space, this is it.

Why You’ll Love It Here

Solid pay with bonuses — $17–$20/hr base plus up to $500/month in performance bonuses.

No late nights, no Sundays — You’ll have time for life outside of work.

Steady schedule — Five-day workweek, alternating Saturdays with a weekday off.

Birthday PTO plus health, vision, dental, and more.

Growth opportunity — Be part of a new department where you can help shape the future.

What You’ll Do

Be the first point of contact for customers by phone, text, and email — responding quickly, professionally, and with empathy.

Make outbound calls to assist customers with pre-qualification and appointment scheduling.

Work closely with our 70+ locations to deliver a smooth and positive customer experience.

Stay current on our vehicle inventory to provide accurate recommendations.

What We’re Looking For

2+ years of call center or contact center experience — you know how to manage high call volume, stay focused, and hit performance targets.

Confident communicator — clear, professional, and friendly in both speech and writing.

Organized and detail-oriented — able to manage multiple tasks and systems at once.

Tech-savvy — comfortable using CRM systems, phone software, and basic office tools.

At Superior Auto, we believe in people over profit. Your work helps customers move forward—and we’ll support you every step of the way.

Superior Auto is an Equal Opportunity Employer.