Lead Desktop Support Technician — IT Operations Leader

Saic

Washington (District of Columbia)

On-site

USD 80,000 - 120,000

Full time

14 days+

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Job summary

SAIC is seeking a motivated Lead Desktop Support Technician to support a Federal Energy Regulatory Commission (FERC) project. You will supervise a team of Desktop Support Technicians supporting over 1,800 users, delivering remote and in-person services across on-site and regional offices.

The role requires strong communication, incident coordination, and hands-on expertise with Windows 10, O365, Active Directory, and MDM.

Qualifications

Bachelor's degree or 7 years of specialized experience in lieu of degree accepted.
HDI Desktop Advanced Support Technicians (DAST) certification preferred.
Experience managing teams within the Federal Government and distributed environments.
Experience with Windows 10, O365, Active Directory, and MDM solutions.
US citizenship required; ability to obtain a Public Trust.

Responsibilities

Provide supervision for Desktop Support Technicians serving 1,800+ users on-site and at regional offices.
Coordinate incidents to ensure timely resolution and knowledge transfer.
Monitor incidents, assign work based on skills and load, and escalate as needed.
Deploy and support FERC standard workstation images and software; configure OS and apps.
Maintain asset inventory and document solutions in Knowledge Base articles.
Provide round-the-clock on-call support for VIP incidents outside standard hours.
Communicate with management and stakeholders; generate reports as required.