Lead Desktop Support Manager | Hands-On IT Ops

SmartRecruiters, Inc.; San Diego (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Childcare & Family Support

Stay Fit for Free

Company Events & Social Hours

Padres Tickets

Daily Perks: coffee, energy drinks &Sn

Parking & Commute

Time Off & Holidays

Comprehensive Health Coverage

401(k) Matching

Job summary

RIVO Holdings, LLC is seeking an experienced Desktop Support Manager to lead IT operations and stay deeply involved in day-to-day support. You will manage a small desktop support team, oversee hardware, software, and OS deployment, and partner with leadership to maintain a secure, scalable tech environment.

This role requires mentoring the team while tackling technical challenges and directly impacting business operations.

Qualifications

• 5+ years of desktop support experience in a Microsoft environment.
• 2+ years of supervisory/lead experience.
• Strong experience with Microsoft 365, Entra ID, Intune and Windows Server.
• Proven ability to troubleshoot complex technical issues end-to-end.
• Strong communication, organizational and project management skills.
• Ability to balance strategic planning with hands-on execution.

Responsibilities

• Lead, mentor, and develop desktop support team members, setting priorities and workflow.
• Participate in interviewing, hiring, onboarding, and training new staff.
• Conduct performance evaluations and coaching discussions; support employee development.
• Serve as escalation point for advanced technical issues.
• Manage and maintain company hardware, software, and OS.
• Hands-on setup and troubleshooting of workstations and peripherals.
• Configure and deploy tech for new hires and office expansions.
• Manage user provisioning, access controls, onboarding and offboarding.
• Maintain inventories, documentation, warranties, licensing and asset records.
• Maintain monitoring, backups, and recovery processes.
• Support business continuity and disaster recovery planning.

Skills

Desktop support experience

Supervisory/lead roles

Microsoft 365 Entra ID Intune Windows

Troubleshooting complex issues

Communication and PM skills

Hands-on leadership

Education

Bachelor's degree in IT / CS or related field

Equivalent combination of education/experience

Tools

Microsoft 365

Entra ID

Intune

Windows Server

Job description

RIVO Holdings, LLC is seeking an experienced Desktop Support Manager to lead IT operations and stay deeply involved in day-to-day support. You will manage a small desktop support team, oversee hardware, software, and OS deployment, and partner with leadership to maintain a secure, scalable tech environment.

This role requires mentoring the team while tackling technical challenges and directly impacting business operations.