Deskside IT Support Technician – Executive & A/V Lead

SAIC; Washington (District of Columbia); On-site; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking a Deskside Support Technician to provide onsite IT support in Washington, DC, ensuring compliance with federal contract requirements. The role covers Windows 11, Azure AD, Intune, and Office 365, with white-glove service for executive leadership and strong A/V support for conferences and meetings.

Onsite 5 days a week in Wash DC, you will manage devices, document SOPs, and maintain ITSM records while delivering professional, customer-focused service in a federal environment.

Qualifications

• BS and at least 2 years of deskside or enterprise IT support experience.
• Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card.
• Proficiency with Windows 11 administration and diagnosis.
• Hands-on experience with Azure Active Directory identity and access management.
• Experience with Microsoft Intune device management and Office 365 apps.

Responsibilities

• Provide deskside support for laptops, desktops, mobile devices, printers, peripherals and workstation equipment.
• Install, configure, secure, update and troubleshoot Windows 11 systems per federal guidelines.
• Support Azure AD identity and access management, MFA, and Intune device management.
• Deliver white-glove support to executive leadership and support A/V for meetings.
• Develop, maintain SOPs and document service requests and resolutions in the ITSM system.

Skills

Windows 11

Azure Active Directory

Intune

Office 365

Executive support

Networking basics

Education

Bachelor’s degree in IT or related field

4+ years of experience in lieu of degree

Tools

Intune admin console

Azure AD Portal

Office 365 Admin Center

ITSM tooling (ServiceNow)

A/V conferencing systems

Job description

SAIC is seeking a Deskside Support Technician to provide onsite IT support in Washington, DC, ensuring compliance with federal contract requirements. The role covers Windows 11, Azure AD, Intune, and Office 365, with white-glove service for executive leadership and strong A/V support for conferences and meetings.

Onsite 5 days a week in Wash DC, you will manage devices, document SOPs, and maintain ITSM records while delivering professional, customer-focused service in a federal environment.