Lead Desktop Support (Imaging+ Migration exp)

360 IT Professionals; Wilmington (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading software development firm is seeking a Lead Desktop Support professional in Wilmington, NC. The ideal candidate will have at least 7 years of experience and skills in hardware support, software installation, networking, and data migration. Responsibilities include providing desktop support, installing and configuring systems, and documenting processes. This role is critical to ensuring smooth operations for clients and requires expertise in technical support.

Qualifications

• At least 7 years of relevant experience in desktop support.
• Skilled in various computer hardware, software, and peripherals.

Responsibilities

• Provide desktop support for clients in Wilmington NC.
• Install and configure hardware and software for users.
• Document technical support processes and procedures.

Skills

Computer hardware skills

Software installation

Networking protocols

Printer installation

Data migration

Technical documentation

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Job Description

We are looking to fill a position for Lead Desktop Support in Wilmington NC.

Qualifications

Atleast 7 years of relevant experience in the following:

• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Installing and imaging new computers and loading appropriate software for customers
• Installing local and network printers and other peripherals and configuration of same
• Migrating data and user profiles
• Documenting process and procedures related to technical field support activities