Lead Design Researcher — Mixed Methods, Hybrid UX

Alliant Credit Union; Chicago (IL); Hybrid; USD 93,000 - 144,000; Full time

Benefits offered by this job

Annual performance bonus

Work from home up to 3 days a week

Paid parental leave

Employee discount programs

Time off including paid personal and s

11 paid holidays

Job summary

Alliant Credit Union is seeking a seasoned design researcher to lead mixed-methods studies informing product, service, and member experience decisions. You will design and execute quantitative and qualitative research, translate insights into actionable recommendations, and partner with cross‑functional teams to improve member journeys.

Responsibilities include leading planning and execution across descriptive, generative, evaluative, and analytical domains, employing interviews, diary studies,

Qualifications

• Design research across descriptive, generative, evaluative domains.
• Sampling and questionnaire design with data quality standards.
• Translate insights into actionable recommendations for teams.

Responsibilities

• Lead the planning, design, and execution of mixed methods research.
• Use interviews, diary studies, conjoint analysis, MaxDiff, TURF, surveys.
• Communicate findings through storytelling, visuals, and presentations.
• Collaborate with designers and product teams to improve member experiences.
• Facilitate research-driven workshops and align teams around insights.

Skills

Mixed-methods research

Quantitative research

Qualitative research

Human-centered design

Stakeholder collaboration

Education

Bachelor's degree in sociology, HCI, psychology or related

Graduate degree preferred

Job description

Alliant Credit Union is seeking a seasoned design researcher to lead mixed-methods studies informing product, service, and member experience decisions. You will design and execute quantitative and qualitative research, translate insights into actionable recommendations, and partner with cross‑functional teams to improve member journeys.

Responsibilities include leading planning and execution across descriptive, generative, evaluative, and analytical domains, employing interviews, diary studies,