Experience Research Lead: User Insights to Design Impact

Next Frontier Capital

New York (NY)

On-site

USD 110,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Retirement plan

On-site wellness centers

Tuition reimbursement

Mental health support

Job summary

Chase Home Lending is seeking an Experience Research Senior Associate to shape user experiences across products and services. You will lead advanced research methods, translate customer needs into actionable insights, and collaborate with cross-functional teams to inform design decisions.

You will influence product design, drive research strategy, and stay current with industry trends, contributing to business goals and customer satisfaction.

Qualifications

3+ years of experience in generative and evaluative user experience research.
Proficiency in both quantitative and qualitative research methods.
Advanced knowledge of UX design principles.
Understanding of current research methodologies and their application.

Responsibilities

Conduct and execute research studies using advanced methods (surveys, interviews, ethnography) to gather customer insights.
Analyze data to identify patterns and inform UX design decisions.
Collaborate with cross-functional teams to integrate insights into product development.
Contribute to experience research strategies and align craft work with business goals and success metrics.
Stay current with industry trends and integrate knowledge into team insights.

Skills

UX Research

Quantitative Research

Qualitative Research

UX Design Principles

Research Methodologies

Job description

You will influence product design, drive research strategy, and stay current with industry trends, contributing to business goals and customer satisfaction.

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