Lead Deli Bakery Operations & Guest Service

Food Lion; Williamston (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Food Lion is seeking a Deli Bakery HMS lead in Williamston, NC to support store operations and help achieve financial and sales goals. You will supervise the Deli Bakery HMS team, coach associates, and maintain high standards of service and food safety.

The role emphasizes strong communication, leadership, and a customer‑first approach, with daily labor management, policy adherence, and collaboration with management to drive a positive shopping experience.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills; ability to learn multiple tasks and technical requirements.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job function.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation.

Responsibilities

• Manage the Deli Bakery HMS Department in the absence of the Deli Manager, including supervising the performance of all duties and responsibilities of Deli Bakery HMS Associates
• Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
• Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
• Support the achievement of budgeted financial and operating results
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
• Control store's expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems. Understands and utilizes Average Cost Inventory System (ACIS)
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times, should create every other week
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Ensure compliance with local, state and federal regulations
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized
• Ensure compliance with local, state and federal regulations
• Adhere to all company guidelines, policies and standard practices
• Maintain security standards
• Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Must be able to meet the physical requirements of the position, with or without reasonable accommodation
• All other duties as assigned

Skills

Lead and manage a team

Store operations knowledge

Communication and customer service

Multitasking and technical tasks

Age requirement awareness

Food safety accreditation awareness

Education

High school graduate or equivalent

Job description

Food Lion is seeking a Deli Bakery HMS lead in Williamston, NC to support store operations and help achieve financial and sales goals. You will supervise the Deli Bakery HMS team, coach associates, and maintain high standards of service and food safety.

The role emphasizes strong communication, leadership, and a customer‑first approach, with daily labor management, policy adherence, and collaboration with management to drive a positive shopping experience.