Lead Data Center Field Technician

Ericsson AB; Pflugerville (TX); Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

Ericsson Inc. is seeking a Data Center Technician III to lead work in customer environments and co-locations.

You will ensure reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers, interfacing with customers and vendors. You will travel to non-home market sites up to 50% of the time, supervise implementations, migrations, and break/fix, and apply strong hands-on technical skills to deliver high-quality service.

Qualifications

• Team lead experience required.
• Excellent written and verbal English for customer-facing communications.
• Strong organizational, administrative, and documentation skills using customer applications and Microsoft Office.
• 3–15 years of experience in data center operations or similar technical environment with direct customer interaction.
• Hands-on experience with connectorized fiber optic cabling (single-mode/multi-mode, LC, fan-outs, structured cabling).
• Experience with optical testing and transport troubleshooting.
• Ability to multitask and stay composed in high-availability environments.
• Commitment to safety, quality requirements, and operational best practices.

Responsibilities

• Conduct daily audits of work in customer data centers and provide feedback to technicians.
• Interact with customers via ticketing tools or in person, providing reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
• Conduct and/or supervise optical testing and troubleshooting using meters, light sources, VFLs, OTDRs, and test sets.
• Deliver services by interpreting and executing MoPs, engineering documents, vendor docs, and network diagrams.
• Read cut sheets and network design docs to ensure correct port connections and cable management.

Skills

Team lead experience

Strong written and verbal English

Organizational and documentation

Data center operations experience

Fiber optic cabling expertise

Optical testing and transport Troubles

Multitasking under pressure

Safety and quality standards

Job description

Ericsson Inc. is seeking a Data Center Technician III to lead work in customer environments and co-locations.

You will ensure reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers, interfacing with customers and vendors. You will travel to non-home market sites up to 50% of the time, supervise implementations, migrations, and break/fix, and apply strong hands-on technical skills to deliver high-quality service.