Senior Manager, AMERs Customer Success Veeam

HelpfulRemote; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Veeam is seeking a leader to guide a team of Customer Success Engineers, ensuring customers derive measurable value from the Data Platform. You will oversee onboarding, adoption, resilience planning, executive reviews, and renewal readiness while partnering with Sales, Support, Product, and Professional Services.

Ideal candidates have extensive customer-facing tech experience, proven management of technical teams, and strong knowledge across virtualization, storage, cloud, and DR.

Qualifications

• Eight+ years of customer-facing technical experience in enterprise IT, SaaS, data protection, cloud or related fields.
• Three+ years managing technical professionals such as customer success engineers or technical account managers.
• Strong knowledge of virtualization, storage, cloud platforms, disaster recovery and executive stakeholder engagement.

Responsibilities

• Oversee onboarding, adoption, and technical success planning for customers.
• Lead resilience assessments and executive reviews to ensure value realization.
• Drive renewal readiness and act as escalation point for strategic enterprise accounts.

Skills

Executive engagement

Cloud platforms

Disaster recovery

SaaS

Technical leadership

Job description

This role leads a team of Customer Success Engineers focused on helping customers get measurable value from Veeam’s Data Platform. Responsibilities include overseeing onboarding, adoption, technical success planning, resilience assessments, executive reviews, and renewal readiness, while acting as an escalation point for strategic enterprise accounts and partnering closely with Sales, Support, Product, and Professional Services.

Candidates should have at least eight years of customer-facing technical experience in enterprise IT, SaaS, data protection, cloud, or related fields, plus three or more years managing technical professionals such as customer success engineers or technical account managers. Strong knowledge of virtualization, storage, cloud platforms, disaster recovery, and the ability to engage executive stakeholders are required.

The position is remote and based in the United States, part of a global team supporting customers across the AMERs region.

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