Lead Customer Service Supervisor - Ground Operations
Southwest Airlines Co.
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Benefits offered by this job
Job summary
Southwest Airlines Co. is seeking a Supervisor Customer Service to lead and support Customer Service Agents, Operations Agents, and Skycaps. You will ensure safety, efficiency, and on-time performance across teams, while communicating updates to leadership and staff.
The role emphasizes people leadership, shift management, and collaboration with Airport Operations to deliver friendly, on-time service daily.
Qualifications
- Experience in customer service management or supervision.
- Knowledge of labor contracts and aviation operations strongly preferred.
- Ability to lead teams, coordinate schedules, and monitor performance.
Responsibilities
- Lead Customer Service Agents, Operations Agents and Skycaps to meet on-time performance.
- Resolve customer questions and complaints while maintaining safety.
- Coordinate with departments to manage daily flights and staffing.
- Prepare shift bids, payroll, and attendance reports; monitor overtime.
- Ensure compliance with labor contracts and company policies.
Skills
Tools
Job description
Southwest Airlines Co. is seeking a Supervisor Customer Service to lead and support Customer Service Agents, Operations Agents, and Skycaps. You will ensure safety, efficiency, and on-time performance across teams, while communicating updates to leadership and staff.
The role emphasizes people leadership, shift management, and collaboration with Airport Operations to deliver friendly, on-time service daily.
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