Lead Customer Service Supervisor - Ground Ops

swa; Minneapolis (MN); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Free flights

401(k) match up to 9.3%

STI bonus

Profit sharing

Health insurance

Job summary

Southwest Airlines is seeking a Supervisor Customer Service in Minneapolis, MN to lead station operations, coordinate with departments, and ensure on-time performance and high customer satisfaction. The role requires managing shifts, staff, and adherence to labor contracts while promoting a safe work environment.

The position offers full-time hours with overtime opportunities and a competitive benefits package. U.S. work authorization is required, and equal opportunity employment is emphasized.

Responsibilities

• Coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
• Respond to and resolve Customer questions, requests, or complaints
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
• Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
• Work with staff planning to build bids that are in line with department's hourly goals.
• Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disp

Job description

Southwest Airlines is seeking a Supervisor Customer Service in Minneapolis, MN to lead station operations, coordinate with departments, and ensure on-time performance and high customer satisfaction. The role requires managing shifts, staff, and adherence to labor contracts while promoting a safe work environment.

The position offers full-time hours with overtime opportunities and a competitive benefits package. U.S. work authorization is required, and equal opportunity employment is emphasized.