Ground Operations Supervisor — Customer Service Lead

swa; New Orleans (LA); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Fly for free for you and eligible deps

401(k) with company match up to 9.3%

3% STI bonus

Profit-sharing potential

Health insurance for you and dependets

Plan options start day one

Job summary

Southwest Airlines is seeking a Supervisor Customer Service at MSY to lead a team of Customer Service Agents, Operations Agents, and Skycaps. You will ensure safety, on-time performance, resolve issues, and communicate updates to the team. The role involves scheduling, training, daily reports, and coordinating with Airport Operations to keep flights on schedule and customers satisfied.

U.S. work authorization required; prior leadership experience in a service environment preferred.

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and customer satisfaction.
• Respond to and resolve Customer questions, requests, or complaints.
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, meet or exceed performance goals through effective decisions, assign and track Agents for training compliance.

Job description

Southwest Airlines is seeking a Supervisor Customer Service at MSY to lead a team of Customer Service Agents, Operations Agents, and Skycaps. You will ensure safety, on-time performance, resolve issues, and communicate updates to the team. The role involves scheduling, training, daily reports, and coordinating with Airport Operations to keep flights on schedule and customers satisfied.

U.S. work authorization required; prior leadership experience in a service environment preferred.