Airport Customer Service Supervisor - Lead & Elevate Service

swa; Midland (TX); Sur place; USD 50 000 - 52 000; Plein temps

Avantages offerts par ce poste

Fly for free for you and eligible dep

Retirement Savings Plan with 401(k) up

3% STI bonus

Profit-sharing potential

Health insurance

Résumé du poste

Southwest Airlines is seeking a Supervisor Customer Service in Texas to lead a team of Customer Service Agents, Operations Agents, and Skycaps. The role focuses on safety, on-time performance, and customer satisfaction, with daily leadership responsibilities and shift coordination.

The position emphasizes solving problems and delivering reliable service in a busy airport environment. Ideal candidates will have strong people leadership skills, the ability to respond quickly to issues, and a

Responsabilités

• Coordinate with all Departments to maintain station on-time performance, employee morale, and customer satisfaction
• Respond to and resolve customer questions, requests, or complaints
• Oversee day-to-day airport operations to ensure a safe, secure, and service-oriented environment
• Drive performance by forecasting operational situations, monitoring key metrics, and ensuring delay coding accuracy
• Work with staff planning to build bids aligned with department hourly goals
• Perform administrative duties like shifting bids, daily work assignments, payroll, and attendance reports

Description du poste

Southwest Airlines is seeking a Supervisor Customer Service in Texas to lead a team of Customer Service Agents, Operations Agents, and Skycaps. The role focuses on safety, on-time performance, and customer satisfaction, with daily leadership responsibilities and shift coordination.

The position emphasizes solving problems and delivering reliable service in a busy airport environment. Ideal candidates will have strong people leadership skills, the ability to respond quickly to issues, and a