Airport Operations Supervisor – Customer Service Lead

Southwest Airlines Co.; Jacksonville (FL); Vor Ort; USD 50.000 - 52.000; Vollzeit

Benefits dieser Stelle

Fly for free for you and eligible depd

401(k) Company match up to 9.3%

3% STI bonus

Profit-sharing contributions

Health insurance

Immediate health plan enrollment

Zusammenfassung

Southwest Airlines Co. is seeking a Supervisor Customer Service to lead and support Customer Service Agents, Operations Agents, and Skycaps. You will help ensure on-time performance, safety, and customer satisfaction while guiding scheduling, training, and daily reports.

The role emphasizes leadership, communication, and adherence to Company values in a dynamic airport environment. Shifts vary by seniority, including early mornings and weekends.

Qualifikationen

• Fully functioning, broad knowledge in Airlines Operation Management.
• Experience in Customer Service.
• Must be able to obtain SIDA badge and meet airport requirements.
• U.S. citizenship or work authorization required.

Aufgaben

• Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
• Respond to and resolve Customer questions, requests, or complaints
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
• Drive performance processes by forecasting operational situations and monitoring key metrics

Kenntnisse

Customer service

Leadership

Communication

Problem solving

Jobbeschreibung

Southwest Airlines Co. is seeking a Supervisor Customer Service to lead and support Customer Service Agents, Operations Agents, and Skycaps. You will help ensure on-time performance, safety, and customer satisfaction while guiding scheduling, training, and daily reports.

The role emphasizes leadership, communication, and adherence to Company values in a dynamic airport environment. Shifts vary by seniority, including early mornings and weekends.