Airport Customer Service Supervisor

Southwest Airlines Co.; Kenner (LA); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Flight benefits

401(k) with company match

Profit-sharing program

Health insurance for dependents

Wellness and retirement options

Job summary

Southwest Airlines is seeking a Supervising Customer Service team leader to guide Customer Service Agents, Operations Agents, and Skycaps. The role focuses on safe, timely operations, problem solving, and clear communication with leaders and staff to keep flights on schedule and customers satisfied.

Responsibilities include shift management, training oversight, and producing daily reports. The ideal candidate will lead people, foster a service-focused culture, and uphold Southwest’s safety and

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
• Respond to and resolve Customer questions, requests, or complaints
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
• Meet or exceed performance goals through effective decisions, assign and track Agents for training compliance
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring results against key metrics

Job description

Southwest Airlines is seeking a Supervising Customer Service team leader to guide Customer Service Agents, Operations Agents, and Skycaps. The role focuses on safe, timely operations, problem solving, and clear communication with leaders and staff to keep flights on schedule and customers satisfied.

Responsibilities include shift management, training oversight, and producing daily reports. The ideal candidate will lead people, foster a service-focused culture, and uphold Southwest’s safety and