Aviation Customer Service Team Lead

Southwest Airlines Co.; New Orleans (LA); Sur place; USD 50 000 - 52 000; Plein temps

Avantages offerts par ce poste

Free flights

401(k) match

STI bonus

Profit sharing

Health insurance

Résumé du poste

Southwest Airlines Co. is seeking a Supervisor Customer Service in New Orleans to lead and support Customer Service Agents, Operations Agents, and Skycaps.

You will ensure safety, on-time performance, and responsive problem solving while guiding scheduling, training, and daily reports. You will work with Airport Operations to keep flights on schedule, boost customer satisfaction, and manage team performance in a dynamic, service-focused environment.

Qualifications

• Broad knowledge in Airline Operations Management and Customer Service.
• Strong leadership and team coordination across departments.
• Experience forecasting, scheduling, training, and reporting to ensure on-time performance.

Responsabilités

• Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction.
• Respond to and resolve Customer questions, requests, or complaints.
• Oversee day-to-day airport operations to create a safe, secure, and compliant service-conscious environment; meet performance goals.
• Coordinate with Departments to maintain on-time performance and report status updates to leaders.
• Drive performance by forecasting operational situations and monitoring key metrics; ensure proper delay coding.

Connaissances

Airlines Ops Mgmt

Customer Service

Leadership

Scheduling

Training

Description du poste

Southwest Airlines Co. is seeking a Supervisor Customer Service in New Orleans to lead and support Customer Service Agents, Operations Agents, and Skycaps.

You will ensure safety, on-time performance, and responsive problem solving while guiding scheduling, training, and daily reports. You will work with Airport Operations to keep flights on schedule, boost customer satisfaction, and manage team performance in a dynamic, service-focused environment.