Dynamic Airport Customer Service Supervisor

Southwest Airlines Co.; Tampa (FL); On-site; USD 50,000 - 52,000; Full time

Job summary

Southwest Airlines is seeking a Supervisor Customer Service to lead a team of Customer Service Agents, Operations Agents, and Skycaps. You will help keep flights on schedule, address Customer questions, and monitor daily reports. This role emphasizes safe, friendly, and on-time service with strong people leadership.

You will work assigned shifts based on seniority, including early mornings, late evenings, weekends, and holidays, at our Tampa location. U.S. work authorization is required.

Qualifications

• Experience in Airlines Operation Management.
• Broad knowledge in Customer Service.

Responsibilities

• Coordinate with all Departments to maintain on-time performance and customer satisfaction.
• Respond to customer questions, requests, or complaints.
• Oversee day-to-day airport operations to ensure safety and compliance.
• Forecast operational situations and monitor key performance metrics.
• Build shift bids and manage daily payroll and attendance.
• Ensure labor contracts are administered with minimal disputes.

Skills

Customer service

Leadership

Scheduling

Training

Safety

Job description

Southwest Airlines is seeking a Supervisor Customer Service to lead a team of Customer Service Agents, Operations Agents, and Skycaps. You will help keep flights on schedule, address Customer questions, and monitor daily reports. This role emphasizes safe, friendly, and on-time service with strong people leadership.

You will work assigned shifts based on seniority, including early mornings, late evenings, weekends, and holidays, at our Tampa location. U.S. work authorization is required.