Lead Customer Service Rep — Frontline Impact & Team Leadership

State of Indiana; Jasper (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards program

HSA contributions

Pension plan options

Paid time off quotas

Education reimbursement

Job summary

The Bureau of Motor Vehicles (BMV) Jasper branch is seeking a Customer Service Representative to deliver accurate service to Hoosiers, using strong communication and computer skills. You will process transactions, resolve questions, and support daily branch operations.

This role emphasizes teamwork, training of CSR staff, and adherence to BMV policies. A HS diploma is required; extensive customer service experience is valued.

Qualifications

• High School Diploma or HSE required.
• Customer service or related experience may be considered.
• Ability to travel up to 20% of the time to branch locations or events.
• Strong communication, troubleshooting, and problem-solving skills.

Responsibilities

• Handle customer transactions and provide guidance.
• Answer questions and assist with branch operations.
• Open and close the branch with supervisor oversight.
• Audit CSR transactions for accuracy.
• Mentor and train CSR staff as needed.
• Escalate and resolve system and policy issues.

Skills

Communication skills

Critical thinking

Cash handling

People management

Customer issue resolution

Judgement

Accounting basics

Microsoft Word

Microsoft Excel

Email systems

Education

High School Diploma or HSE

Tools

Microsoft Word

Microsoft Excel

Email systems

Job description

The Bureau of Motor Vehicles (BMV) Jasper branch is seeking a Customer Service Representative to deliver accurate service to Hoosiers, using strong communication and computer skills. You will process transactions, resolve questions, and support daily branch operations.

This role emphasizes teamwork, training of CSR staff, and adherence to BMV policies. A HS diploma is required; extensive customer service experience is valued.