Public Service CSR: Frontline Customer Solutions

State of Indiana; Shelbyville (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Free Parking

LinkedIn Learning access

Health benefits

Job summary

The State of Indiana invites applications for a Customer Service Representative at the Shelbyville BMV Branch. You will engage Hoosiers with a range of BMV services, using strong communication and computer skills while delivering accurate, timely service.

Join a large state employer that emphasizes work-life balance, competitive benefits, and opportunities to grow within 60+ agencies across Indiana.

Qualifications

• High school diploma or HSE required or equivalent.
• Customer service experience considered.
• Ability to travel up to 20% of the time.

Responsibilities

• Use your job knowledge to conduct customer transactions
• Answer customer’s questions and provide guidance
• Assist with the daily opening and closing of the branch
• Check transactions to ensure accuracy, timeliness, and proper accounting
• Work with leadership to resolve escalated customer concerns and system problems
• File applications as completed throughout the day

Skills

Cash handling

Customer service

Communication

Problem solving

Education

High School Diploma or HSE

Job description

The State of Indiana invites applications for a Customer Service Representative at the Shelbyville BMV Branch. You will engage Hoosiers with a range of BMV services, using strong communication and computer skills while delivering accurate, timely service.

Join a large state employer that emphasizes work-life balance, competitive benefits, and opportunities to grow within 60+ agencies across Indiana.