Frontline Customer Service Rep – Public Service Impact

State of Indiana; Columbus (IN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Pension plans

Leave policies

Education reimbursement

Free parking

LinkedIn Learning access

Job summary

The State of Indiana's Bureau of Motor Vehicles in Columbus is hiring a Customer Service Representative to deliver timely and accurate service with strong communication and computer skills. You will handle a broad range of BMV needs and support opening/closing the branch.

A high school diploma is acceptable; no degree required. Travel up to 20% to branch locations; salary starts around $29,588 with comprehensive benefits.

Qualifications

• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch locations.

Responsibilities

• Use your knowledge to conduct customer transactions.
• Answer customer questions and provide guidance.
• Assist with the opening and closing of the branch daily.
• Check transactions for accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.

Skills

Critical thinking

Cash handling

Travel ability

Education

High School Diploma or HSE

Job description

The State of Indiana's Bureau of Motor Vehicles in Columbus is hiring a Customer Service Representative to deliver timely and accurate service with strong communication and computer skills. You will handle a broad range of BMV needs and support opening/closing the branch.

A high school diploma is acceptable; no degree required. Travel up to 20% to branch locations; salary starts around $29,588 with comprehensive benefits.