Frontline BMV Customer Experience Specialist

State of Indiana; Linton (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plan options

Vision and dental plans

Wellness rewards program

Health savings account

Deferred compensation 457(b)

Pension plan options

Paid leave policies

Free Parking

LinkedIn Learning access

Job summary

The State of Indiana is seeking a Customer Service Representative for the Linton, Indiana BMV Branch Office. You will handle customer transactions, answer questions, assist with opening/closing, ensure accurate transactions, and help resolve issues as part of a frontline team.

A high school diploma or equivalent is acceptable with customer service experience; travel up to 20% is required. The role includes comprehensive benefits and a compensation package starting at $37,654.50 annually.

Qualifications

• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service experience may be considered.

Responsibilities

• Use your job knowledge to conduct customer transactions
• Answer customer’s questions and provide guidance
• Assist with the daily opening and closing of the branch
• Check transactions to ensure accuracy, timeliness, and proper accounting
• Work with leadership to resolve escalated customer concerns and system problems
• File applications as completed throughout the day

Job description

The State of Indiana is seeking a Customer Service Representative for the Linton, Indiana BMV Branch Office. You will handle customer transactions, answer questions, assist with opening/closing, ensure accurate transactions, and help resolve issues as part of a frontline team.

A high school diploma or equivalent is acceptable with customer service experience; travel up to 20% is required. The role includes comprehensive benefits and a compensation package starting at $37,654.50 annually.