BMV Lead Customer Service Representative

State of Indiana; Jasper (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards program

HSA contributions

Pension plan options

Paid time off quotas

Education reimbursement

Job summary

The Bureau of Motor Vehicles (BMV) Jasper branch is seeking a Customer Service Representative to deliver accurate service to Hoosiers, using strong communication and computer skills. You will process transactions, resolve questions, and support daily branch operations.

This role emphasizes teamwork, training of CSR staff, and adherence to BMV policies. A HS diploma is required; extensive customer service experience is valued.

Qualifications

• High School Diploma or HSE required.
• Customer service or related experience may be considered.
• Ability to travel up to 20% of the time to branch locations or events.
• Strong communication, troubleshooting, and problem-solving skills.

Responsibilities

• Handle customer transactions and provide guidance.
• Answer questions and assist with branch operations.
• Open and close the branch with supervisor oversight.
• Audit CSR transactions for accuracy.
• Mentor and train CSR staff as needed.
• Escalate and resolve system and policy issues.

Skills

Communication skills

Critical thinking

Cash handling

People management

Customer issue resolution

Judgement

Accounting basics

Microsoft Word

Microsoft Excel

Email systems

Education

High School Diploma or HSE

Tools

Microsoft Word

Microsoft Excel

Email systems

Job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Bureau Of Motor Vehicles (BMV)

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview

Customer Service Representatives are the frontline contacts for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs.

This position serves at the Jasper, Indiana, BMV Branch Office.

Salary

The salary for this position traditionally starts at $37,654.50 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day In The Life

• Use your job knowledge to conduct customer transactions.
• Answer customer's questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions to ensure accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.
• Assist with daily opening and closing procedures.
• Audit and quality check all CSR transactions to ensure accuracy, timeliness, and proper accounting.
• Clarify, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
• Communicate to the proper chain of command any equipment failures requiring service.
• Ensure training, development, and mentoring of CSRs.

What You'll Need For Success

• Top-notch communication skills.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Provide relief and support to frontline operations and process customer transactions to maintain proper customer flow.
• Ability to manage people, experienced in managing people/teams.
• Ability to successfully address customer concerns.
• Ability to identify problems and recommend creative solutions.
• Ability to utilize good judgement.
• Ability to apply fundamental cash management and accounting principles.
• Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems.
• Ability to multi-task in a fast-paced environment.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) is required, and customer service or related experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits Of Employment With The State Of Indiana

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .