State DMV Customer Advocate | Frontline Help for Hoosiers

State of Indiana; Carmel (IN); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards program

Health savings account

Pension plan options

Paid leave

Education reimbursement

LinkedIn Learning access

Free parking

Job summary

State of Indiana is seeking a dedicated Customer Service Representative for the Carmel BMV Branch. You will handle customer transactions, answer questions, and assist with daily branch operations to ensure accurate, timely service.

The role emphasizes strong communication, basic computer skills, and on-the-job training to support Hoosiers across Indiana. A competitive benefits package accompanies the compensation.

Qualifications

• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch locations, training, or community activities.

Responsibilities

• Use your job knowledge to conduct customer transactions.
• Answer customer’s questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions to ensure accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.

Skills

Critical thinking

Troubleshooting

Cash handling

Card transactions

Travel willingness

Education

High School Diploma or HSE

Job description

State of Indiana is seeking a dedicated Customer Service Representative for the Carmel BMV Branch. You will handle customer transactions, answer questions, and assist with daily branch operations to ensure accurate, timely service.

The role emphasizes strong communication, basic computer skills, and on-the-job training to support Hoosiers across Indiana. A competitive benefits package accompanies the compensation.