BMV Customer Service Specialist - Public Impact

State of Indiana; Noblesville (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

HSA with employer contribution

Pension plans

Paid time off

Education reimbursement

Life insurance

Referral bonus

Employee assistance program

Public Service Loan Forgiveness

Free parking

LinkedIn Learning access

Job summary

State of Indiana's Bureau of Motor Vehicles in Noblesville is seeking a Customer Service Representative to provide timely and accurate service to Hoosiers. You will handle transactions, answer questions, and support branch operations with on-the-job training.

You will work at the Noblesville, Indiana BMV Branch Office, with branch hours listed. A high school diploma or HSE and customer service experience may be considered; travel up to 20% is required.

Qualifications

• Top-notch communication skills.
• High level of critical thinking and troubleshooting.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Use your job knowledge to conduct customer transactions.
• Answer customer questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions to ensure accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.

Skills

Communication skills

Critical thinking

Cash handling

Travel availability

Education

High School Diploma or HSE

Job description

State of Indiana's Bureau of Motor Vehicles in Noblesville is seeking a Customer Service Representative to provide timely and accurate service to Hoosiers. You will handle transactions, answer questions, and support branch operations with on-the-job training.

You will work at the Noblesville, Indiana BMV Branch Office, with branch hours listed. A high school diploma or HSE and customer service experience may be considered; travel up to 20% is required.