Customer Service Rep CSC

externallincarecareers; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

externallincarecareers is seeking a Customer Service Order Entry specialist to support customer service functions in the CSC. You will train new hires, correct or re-enter patient orders, handle inbound/outbound calls, read documents, and enter data using company software in a fast-paced environment.

You will read patient orders, communicate with health care professionals and patients, and work both independently and as part of a team while maintaining strong time-management and organizational

Qualifications

• High school diploma or GED required or equivalent
• Experience with computer data entry is required
• Ability to learn company software and processes

Responsibilities

• Actively participates in the training of all Customer Service personnel, including new hires
• Deletes, corrects, or re-enters patient orders as deemed necessary
• Manage inbound and outbound phone calls in a professional manner
• Read and analyze patient orders
• Communicate with health care professionals and patients
• Enter patient and medical information using company software
• Work independently and as part of a team
• Demonstrate time-management and organization in a fast-paced environment
• Prioritize issues and respond accordingly

Skills

Communication skills

Time management

Teamwork

Active listening

Multitasking

Education

High school diploma or GED

Computer data entry

Tools

Company software

Job description

This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

Job Responsibilities:

• Actively participates in the training of all Customer Service personnel, including new hires
• Deletes, corrects, or re-enters patient orders as deemed necessary

#CC

• Successfully manage both inbound and outbound phone calls in a positive and professional manner
• Read and analyze documents such as patient orders
• Effectively communicate with health care professionals and patients
• Carry out oral and written instructions
• Enter patient and medical information using company software
• Work both independently and as part of a team
• Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
• Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary