Customer Service Rep CSC

Lincare Holdings; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings is seeking a Customer Service professional to support order entry and related tasks. The role focuses on assisting with training for CS staff, correcting and re-entering orders when needed, and handling a mix of inbound and outbound calls with a professional demeanor.

Candidates must be able to read patient orders, communicate with health care professionals and patients, and follow written and oral instructions.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Computer entry experience required.

Responsibilities

• Actively participates in the training of all Customer Service personnel, including new hires
• Deletes, corrects, or re-enters patient orders as deemed necessary
• Successfully manage both inbound and outbound phone calls in a positive and professional manner
• Read and analyze documents such as patient orders
• Effectively communicate with health care professionals and patients
• Carry out oral and written instructions
• Enter patient and medical information using company software
• Work both independently and as part of a team
• Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
• Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly

Skills

Customer service

Phone communication

Time management

Teamwork

Active listening

Education

High school diploma or GED

Computer entry experience

Job description

This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

#CC

Job Responsibilities:

• Actively participates in the training of all Customer Service personnel, including new hires
• Deletes, corrects, or re-enters patient orders as deemed necessary
• Successfully manage both inbound and outbound phone calls in a positive and professional manner
• Read and analyze documents such as patient orders
• Effectively communicate with health care professionals and patients
• Carry out oral and written instructions
• Enter patient and medical information using company software
• Work both independently and as part of a team
• Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
• Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary