Customer Service Rep CSC

Lincare-085e31c; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Oklahoma City seeks a Customer Service aide to support order entry and patient communications in a fast-paced environment. This role participates in training, maintains patient order accuracy, and ensures proper data entry into the company system.

Ideal candidates will have a GED or higher, strong phone etiquette, and the ability to work both independently and as part of a team, with a focus on accuracy and patient care.

Qualifications

• Must manage inbound and outbound calls professionally.
• Ability to read and analyze patient orders.
• Excellent communication with health care professionals and patients.
• Enter patient and medical information accurately into the system.
• Strong time-management and multitasking in a fast-paced setting.

Responsibilities

• Participate in training of all Customer Service personnel, including new hires.
• Delete, correct, or re-enter patient orders as deemed necessary.

Skills

Phone calls

Document analysis

Healthcare communication

Oral instructions

Written instructions

Patient data entry

Team collaboration

Time management

Active listening

Education

High School Diploma

Related experience &/or training

Computer entry experience

Tools

Order entry software

Job description

This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

Job Responsibilities:

• Actively participates in the training of all Customer Service personnel, including new hires
• Deletes, corrects, or re-enters patient orders as deemed necessary

Qualifications.

• Successfully manage both inbound and outbound phone calls in a positive and professional manner
• Read and analyze documents such as patient orders
• Effectively communicate with health care professionals and patients
• Carry out oral and written instructions
• Enter patient and medical information using company software
• Work both independently and as part of a team
• Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
• Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans