Lead, Customer Service CSC

Lincare-085e31c; Festus (MO); On-site; USD 40,000 - 52,000; Full time

Job summary

Lincare seeks an individual to assist in supervising all Customer Service functions within our order entry operations. You will support the Customer Service Supervisor, participate in training of staff, and monitor order flow and telephone interactions to ensure high-quality patient service.

The role requires strong communication, basic data entry, and the ability to work in a fast-paced environment with accuracy in handling orders and patient information.

Qualifications

• Read and analyze patient orders.
• Comprehend pharmacy prescription terminology if applicable.
• Effectively communicate with co-workers and patients alike.
• Help with the training of employees if applicable.
• Calculate figures and amounts in reference to frequency and doses dispensed if applicable
• Apply common sense understanding to carry out oral and written instructions
• Fairly reprimand and verbally discipline employees according to approved procedures if applicable

Responsibilities

• Assist in supervising all Customer Service Personnel as directed by the supervisor.
• Participate in training of Customer Service personnel including new hires where applicable.
• Monitor flow of orders to and from the Customer Service Department.
• Delete, correct or re-enter patient orders as deemed necessary.
• Monitor phone calls to ensure proper telephone techniques by Customer Service personnel

Skills

Read orders

Pharmacy terminology

Communication

Training

Data entry

Education

High school diploma or GED

Experience and/or training

Tools

Computer entry

Job description

This employee aids in supervising all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

Job Responsibilities:

• Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel *If applicable
• Actively participates in the training of all Customer Service personnel including new hires *if applicable
• Monitors the flow of orders to and from the Customer Service Department
• Deletes corrects or re-enters patient orders as deemed necessary
• Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel

Qualifications.

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology if applicable
• Effectively communicate with co-workers and patients alike
• Help with the training of employees if applicable
• Calculate figures and amounts in reference to frequency and doses dispensed if applicable
• Apply common sense understanding to carry out oral and written instructions
• Fairly reprimand and verbally discipline employees according to approved procedures if applicable

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans