Customer Service Rep CSC

Lincare Holdings Inc.; Festus (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

Lincare Holdings is hiring in Festus, Missouri for a Customer Service role focused on order entry within customer support centers. The position requires strong communication skills and the ability to manage patient interactions effectively.

The candidate must have at least a high school diploma or GED, alongside some related experience or training. Responsibilities include training new staff and managing patient orders efficiently.

Successful applicants will demonstrate excellent time-management and organization in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service or related field preferred.
• Proficient in computer entry.

Responsibilities

• Participate in training of new Customer Service personnel.
• Manage patient orders and handle inbound/outbound calls.
• Communicate effectively with health care professionals.

Skills

Communication skills

Time-management

Interpersonal skills

Organizational skills

Education

High school diploma or GED

Job description

This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

Job Responsibilities:

• Actively participates in the training of all Customer Service personnel, including new hires
• Deletes, corrects, or re-enters patient orders as deemed necessary
• Successfully manage both inbound and outbound phone calls in a positive and professional manner
• Read and analyze documents such as patient orders
• Effectively communicate with health care professionals and patients
• Carry out oral and written instructions
• Enter patient and medical information using company software
• Work both independently and as part of a team
• Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
• Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary