Lead Customer Experience & Production Specialist

FedEx Corporation; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant in Dallas to deliver expert service across print, signs & graphics and shipping. You will manage production flows, take customer orders, provide pricing information, and recommend FedEx Office products and services.

You may lead a team, assist in training, and coordinate pick-up/delivery while maintaining quality standards. The role emphasizes consultative selling, complex order production, and strong communication with customers and colleagues to ensure

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders and provides pricing information; suggests FedEx Office products and services.
• Leads digital imaging, scheduling and running production on full service orders, including finishing services.
• Coordinates shipping-related services and activities and informs customers about routes and rates.
• Assists in training store team members and supports leadership on shift.

Skills

Customer service

Leadership

Communication

Education

High school diploma

Tools

POS terminal

Job description

FedEx Office is seeking a Lead Consultant in Dallas to deliver expert service across print, signs & graphics and shipping. You will manage production flows, take customer orders, provide pricing information, and recommend FedEx Office products and services.

You may lead a team, assist in training, and coordinate pick-up/delivery while maintaining quality standards. The role emphasizes consultative selling, complex order production, and strong communication with customers and colleagues to ensure