Lead CSR/Teller: Elevate Customer Experience & Referrals

Fifth Third Bank; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank in Casselberry, FL seeks a Lead Customer Service Representative/Teller to deliver exceptional service and guide clients to financial solutions. You will aid daily office operations and support training while ensuring cash controls and policy compliance.

Strong communication, integrity, and leadership are essential as you collaborate with managers, refer customers to bankers, and uphold the bank’s risk and ethical standards in a dynamic retail environment.

Qualifications

• High school diploma/GED required.
• Extensive cash handling experience.
• Knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Initiative and sound judgement in decision-making.
• Leadership and resource for customers and staff.
• Adhere to company values and code of conduct.
• Flexible with scheduling.

Responsibilities

• Deepen customer relationships and guide them to appropriate financial solutions.
• Provide timely follow-up to customer questions and issues.
• Maintain confidentiality and ethical standards.
• Collaborate with the Financial Center Manager on cash counts and reports.
• Train new Customer Service Representatives as needed.
• Refer customers to Bankers and partners for consultative conversations.
• Support daily office operations and maintain policy-aligned processes.

Skills

Customer service

Cash handling

Leadership

Policy knowledge

Communication

Education

High school diploma/GED

Job description

Fifth Third Bank in Casselberry, FL seeks a Lead Customer Service Representative/Teller to deliver exceptional service and guide clients to financial solutions. You will aid daily office operations and support training while ensuring cash controls and policy compliance.

Strong communication, integrity, and leadership are essential as you collaborate with managers, refer customers to bankers, and uphold the bank’s risk and ethical standards in a dynamic retail environment.