Senior CSR & Banking Experience Leader

Fifth Third; Brickyard (FL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank is seeking a Lead CSR/Teller in Brickyard to deliver exceptional customer service, manage cash handling, and lead a team. You will collaborate with the Financial Center Manager, handle referrals to bankers, and ensure accurate daily operations.

The role requires strong judgment, integrity, and the ability to train new staff, while maintaining confidentiality and delivering a positive customer experience.

Qualifications

• High school diploma or GED required.
• Role involves extensive cash handling and interactions with the public.
• Demonstrates sound judgment and problem resolution.
• Leads and supports both customers and platform team.

Responsibilities

• Deepen relationships with customers and guide them to meet financial needs.
• Provide follow-up to customer questions and resolve issues.
• Maintain timely communication and confidentiality of customer information.
• Collaborate with the Financial Center Manager to ensure monthly cash counts.
• Train new Customer Service Representatives as needed.

Skills

Customer service

Cash handling

Leadership

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Lead CSR/Teller in Brickyard to deliver exceptional customer service, manage cash handling, and lead a team. You will collaborate with the Financial Center Manager, handle referrals to bankers, and ensure accurate daily operations.

The role requires strong judgment, integrity, and the ability to train new staff, while maintaining confidentiality and delivering a positive customer experience.