Lead CSR/Teller: Elevate Customer Experience & Operations

Fifth Third; Ypsilanti (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank in Ypsilanti, MI is seeking a Lead CSR/Teller to deliver exceptional customer service and support daily operations. The role emphasizes risk awareness, confidentiality, and adherence to policies while guiding customers to suitable banking solutions.

The position requires flexibility in scheduling and a commitment to upholding the company values as part of a one-bank culture. Base salary reflects range across the U.S. pay grades and geographic location.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Strong judgment and initiative.
• Leadership and training abilities.
• Flexible scheduling required.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners.
• Collaborate with Financial Center Manager to ensure monthly cash counts and FCA requests.
• Perform daily office responsibilities with CSR and Bankers to maintain efficient operations.
• Maintain accurate balancing records and fix outages as needed.
• Stay up-to-date on bank policies and procedures and act with sound judgment.
• Assist in training newly hired Customer Service Representatives.
• Identify customer needs and refer to Bankers and business partners for consultative conversations.
• Build knowledge of Retail products and services and track referrals.

Skills

Cash handling

Customer interaction

Leadership

Problem solving

Integrity

Flexible scheduling

Education

High school diploma/GED

Job description

Fifth Third Bank in Ypsilanti, MI is seeking a Lead CSR/Teller to deliver exceptional customer service and support daily operations. The role emphasizes risk awareness, confidentiality, and adherence to policies while guiding customers to suitable banking solutions.

The position requires flexibility in scheduling and a commitment to upholding the company values as part of a one-bank culture. Base salary reflects range across the U.S. pay grades and geographic location.