Lead CSR & Teller: Elevate Banking Experience

Fifth Third; Michigan; On-site; USD 36,000 - 42,000; Full time

Job summary

Fifth Third Bank Caledonia, MI is seeking a Lead CSR/Teller to deliver exceptional customer service and support banking referrals. You will partner with the Financial Center Manager to maintain cash controls and daily operations, while guiding junior staff and ensuring policy compliance.

The role emphasizes trust, risk awareness, and a strong customer-first attitude in a fast-paced retail banking environment.

Qualifications

• High school diploma or GED required.
• Experience handling cash and serving customers in retail or banking.
• Ability to interact confidently with the public and take initiative.

Responsibilities

• Provide excellent customer service and refer customers to bankers for consultative conversations.
• Collaborate with the Financial Center Manager on cash counts and FCA requests.
• Perform daily office duties to maintain efficient operations and accurate balancing.
• Assist in training new Customer Service Representatives and support referrals to partners.

Skills

Customer service

Cash handling

Public interaction

Decision making

Leadership

Education

High school diploma/GED

Job description

Fifth Third Bank Caledonia, MI is seeking a Lead CSR/Teller to deliver exceptional customer service and support banking referrals. You will partner with the Financial Center Manager to maintain cash controls and daily operations, while guiding junior staff and ensuring policy compliance.

The role emphasizes trust, risk awareness, and a strong customer-first attitude in a fast-paced retail banking environment.