Customer-First Teller & CSR — Banking with Impact

Fifth Third Bank; Grosse Pointe (MI); On-site; USD 29,000 - 36,000; Full time

Job summary

Fifth Third Bank in Grosse Pointe, MI, is seeking a CSR / Teller to deliver excellent customer service and manage cash transactions. You will guide customers toward appropriate bankers for consultative conversations and uphold confidentiality and policy adherence to ensure a positive customer experience.

The role is full-time, based in Grosse Pointe with typical retail banking duties and opportunities for growth within the bank.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience or comfort with cash transactions.
• Ability to interact with the public while adhering to dress code guidelines.
• Strong communication skills to engage customers confidently.
• Knowledge of retail policies and procedures to perform essential duties.
• Ability to take initiative and apply sound judgment in decision-making.
• Demonstrates company values: teamwork, accountability, inclusivity and integrity.
• Flexibility in scheduling to meet business needs.

Responsibilities

• Provide excellent customer service in all interactions to deepen customer relationships.
• Refer customers to Bankers and business partners for consultative conversations.
• Maintain confidentiality and follow policies and procedures to manage risk.
• Handle daily office and transaction duties in line with policy and balance records.
• Refer customers to appropriate partners for referrals and track outcomes.

Skills

Customer service

Cash handling

Interpersonal skills

Problem solving

Education

High school diploma/GED

Job description

Fifth Third Bank in Grosse Pointe, MI, is seeking a CSR / Teller to deliver excellent customer service and manage cash transactions. You will guide customers toward appropriate bankers for consultative conversations and uphold confidentiality and policy adherence to ensure a positive customer experience.

The role is full-time, based in Grosse Pointe with typical retail banking duties and opportunities for growth within the bank.