Lead CSR/Teller – Customer Experience Leader

Fifth Third Bank; Valparaiso (IN); On-site; USD 40,000 - 56,000; Full time

Job summary

Fifth Third Bank in Valparaiso, IN is seeking a Lead CSR/Teller to provide premier customer service, oversee daily operations, and develop CSRs. This full-time role requires strong math skills, leadership abilities, and a customer-focused mindset.

Responsibilities include handling transactions, cross-selling bank products, and maintaining confidentiality while ensuring compliance with policies and risk guidelines.

Qualifications

• High school diploma or GED requirement.
• Minimum 3 years CSR experience.
• Strong mathematical ability.
• Professional communication skills.
• Ability to lead and train others.

Responsibilities

• Provide premier customer service and resolve inquiries.
• Refer customers to appropriate partners for products.
• Balance daily office operations and cash/transaction approvals.
• Train and develop CSRs as needed.
• Lead CSR/teller team and delegate tasks.
• Meet or exceed sales referrals.

Skills

Customer service

Team leadership

Communication

Problem solving

Flexibility

Education

HS diploma or GED

Job description

Fifth Third Bank in Valparaiso, IN is seeking a Lead CSR/Teller to provide premier customer service, oversee daily operations, and develop CSRs. This full-time role requires strong math skills, leadership abilities, and a customer-focused mindset.

Responsibilities include handling transactions, cross-selling bank products, and maintaining confidentiality while ensuring compliance with policies and risk guidelines.