Lead CSR & Teller - Elevate Customer Experience

Fifth Third; Baltimore (MD); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in Lombard Downtown is seeking a Lead CSR/Teller to provide premier customer service, handle daily transactions, and resolve issues while referring opportunities to bank partners.

As Lead, you will supervise CSR activity, maintain knowledge of bank policies, and help train new staff. The position offers a comprehensive benefits package and a competitive base salary within the stated range.

Qualifications

• High school diploma/GED required.
• Minimum 3 years of CSR experience.
• Strong math and numerical skills; ability to handle transactions accurately.

Responsibilities

• Provide premier customer service and resolve inquiries.
• Refer customers to business partners for products and services.
• As Lead, supervise CSR activities and assist management as needed.
• Maintain knowledge of bank policies and procedures to ensure compliance.

Skills

Customer service

Leadership

Communication

Math skills

Education

High school diploma or GED

Job description

Fifth Third Bank in Lombard Downtown is seeking a Lead CSR/Teller to provide premier customer service, handle daily transactions, and resolve issues while referring opportunities to bank partners.

As Lead, you will supervise CSR activity, maintain knowledge of bank policies, and help train new staff. The position offers a comprehensive benefits package and a competitive base salary within the stated range.