Customer Experience Teller & Service Pro

Fifth Third Bank; Greenfield (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Greenfield, IN is seeking a Customer Service Representative / Teller to deliver friendly service, process transactions accurately, and protect customer information. You will deepen relationships by listening to needs and guiding customers to appropriate bank solutions.

In this fast-paced retail banking role, you will handle daily operations, referrals, and collaborate with teammates to ensure seamless service across the branch. Flexibility in scheduling is appreciated.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact comfortably with the public.
• Knowledge of retail banking policies and procedures.
• Ability to take initiative and use sound judgment in decision making.
• Demonstrate the company values: teamwork, accountability, integrity.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to the appropriate business partner for a consultative conversation.
• Perform daily office responsibilities and support platform team operations.
• Maintain a balancing record and correct outages as needed.
• Handle customer issues professionally and escalate when appropriate.
• Refer customers to bankers and business partners for referrals and tracking.

Skills

Cash handling

Customer service

Public interaction

Policy knowledge

Judgment / initiative

Education

High school diploma/GED

Job description

Fifth Third Bank in Greenfield, IN is seeking a Customer Service Representative / Teller to deliver friendly service, process transactions accurately, and protect customer information. You will deepen relationships by listening to needs and guiding customers to appropriate bank solutions.

In this fast-paced retail banking role, you will handle daily operations, referrals, and collaborate with teammates to ensure seamless service across the branch. Flexibility in scheduling is appreciated.